National Credit Union Administration

Mission: To charter and supervise federal credit unions and insure savings in federal and most state-chartered credit unions across the country.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	81.1	82.5
Strategic Management	65.8	69.7
Teamwork	76.8	77.9
Effective Leadership	52.7	51.1
Performance Based Rewards and Advancement	51.4	49.6
Training and Development	69.5	71.7
Support for Diversity	61.1	60.7
Pay and Benefits	62.8
Family Friendly Culture and Benefits	48.6
Work/Life Balance	71.0	67.6

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White

Year	National Credit Union Administration Index Score	Small Agency High Performing Average	Small Agency Average Index Score	Small Agency Low Performing Average
2003
2005	68.5	76.2	63.0	49.3
2007	67.5	77.2	62.4	43.7
2009	60.1	79.2	65.1	42.5

Comparative Data — Small Agency Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills		84.8	85.1	85.2
High Performing Average - Management		68.9	68.7	73.5
High Performing Average - Teamwork		77.9	77.8	80.5
High Performing Average - Leadership		58.3	61.5	65.0
High Performing Average - Rewards and Advancement		56.1	58.6	62.7
High Performing Average - Training and Development		73.5	72.4	74.3
High Performing Average - Support for Diversity		68.4	68.4	70.9
High Performing Average - Pay and Benefits			77.7	79.8
High Performing Average - Family Friendly			58.7	60.1
High Performing Average - Work/Life Balance		74.5	77.1	80.0

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills		74.0	77.6	78.8
Average for Management		59.8	58.8	60.6
Average for Teamwork		70.8	71.3	72.8
Average for Leadership		50.9	51.3	52.8
Average for Rewards and Advancement		47.8	48.7	50.3
Average for Training and Development		61.8	59.6	60.4
Average for Support for Diversity		58.1	58.0	61.3
Average for Pay and Benefits			70.4	70.5
Average for Family Friendly			43.6	46.2
Average for Work/Life Balance		67.9	67.3	67.2

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills		55.5	69.7	69.1
Low Performing Average - Management		50.9	45.3	42.7
Low Performing Average - Teamwork		63.5	62.5	61.2
Low Performing Average - Leadership		42.5	38.5	37.0
Low Performing Average - Rewards and Advancement		39.7	35.9	33.6
Low Performing Average - Training and Development		51.8	44.5	42.0
Low Performing Average - Support for Diversity		49.6	45.3	47.0
Low Performing Average - Pay and Benefits			64.4	63.4
Low Performing Average - Family Friendly			24.3	29.6
Low Performing Average - Work/Life Balance		60.4	55.2	52.7

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 881

Number of Employees in 2002: 893

Number of Employees in 2003: 871

Number of Employees in 2004: 854

Number of Employees in 2005: 850

Number of Employees in 2006: 869

Number of Employees in 2007: 883

Number of Employees in 2008: 917

Employees joined (2008): 73

Percentage joined (2008): 8.17%

Average joined (2004-2008): 67

Employees left (2008): 65

Percentage left (2008): 

Average left (2004-2008): 65

Rookie ratio (percentage of workforce with less than three years of service): 13.20%

More About the Agency

Headquartered in Alexandria, VA

http://www.ncua.gov/

Demographics source: FedScope, OPM

Save as PDF