Bureau of Citizenship and Immigration Services (DHS)

Mission: To oversee lawful immigration to the United States. USCIS establishes immigration services, policies and priorities to preserve America's legacy as a nation of immigrants while ensuring that no one is admitted who is a threat to public saftey.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	78.0	75.7
Strategic Management	55.9	56.8
Teamwork	66.3	67.5
Effective Leadership	46.1	47.0
Performance Based Rewards and Advancement	40.7	43.4
Training and Development	52.0	52.0
Support for Diversity	56.8	56.9
Pay and Benefits	63.7
Family Friendly Culture and Benefits	41.3
Work/Life Balance	62.3	58.4

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White

Year	Bureau of Citizenship and Immigration Services (DHS) Index Score	Subcomponent High Performing Average	Subcomponent Average Index Score	Subcomponent Low Performing Average
2003		69.3	61.0	51.9
2005	58.9	73.0	62.9	52.3
2007	59.5	73.8	61.9	49.0
2009	66.9	74.8	64.1	54.0

Comparative Data — Subcomponent Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills	82.4	82.3	83.3	83.4
High Performing Average - Management	65.7	64.6	66.0	66.9
High Performing Average - Teamwork	73.7	77.2	78.7	79.1
High Performing Average - Leadership	57.1	59.9	61.9	62.6
High Performing Average - Rewards and Advancement	53.2	55.8	56.8	58.1
High Performing Average - Training and Development	67.7	70.5	71.3	72.0
High Performing Average - Support for Diversity	69.0	68.9	68.8	70.9
High Performing Average - Pay and Benefits			74.8	76.8
High Performing Average - Family Friendly			57.2	60.0
High Performing Average - Work/Life Balance	72.6	72.1	72.8	72.5

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills	78.4	77.6	77.7	78.5
Average for Management	59.1	56.9	56.6	58.6
Average for Teamwork	67.8	71.1	70.8	72.1
Average for Leadership	49.7	51.7	51.7	53.5
Average for Rewards and Advancement	45.4	47.0	46.9	48.5
Average for Training and Development	58.4	61.0	59.8	61.8
Average for Support for Diversity	61.7	60.0	59.4	62.3
Average for Pay and Benefits			66.4	68.1
Average for Family Friendly			44.8	46.8
Average for Work/Life Balance	66.1	64.6	63.4	64.2

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills	73.6	72.0	71.1	72.9
Low Performing Average - Management	52.3	48.8	47.4	50.2
Low Performing Average - Teamwork	61.8	65.1	63.3	65.5
Low Performing Average - Leadership	42.9	43.7	41.9	44.8
Low Performing Average - Rewards and Advancement	37.7	38.0	36.3	39.3
Low Performing Average - Training and Development	50.3	51.0	48.1	52.4
Low Performing Average - Support for Diversity	54.7	51.5	49.8	53.1
Low Performing Average - Pay and Benefits			57.2	58.8
Low Performing Average - Family Friendly			33.2	34.7
Low Performing Average - Work/Life Balance	59.4	57.0	54.8	56.0

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 

Number of Employees in 2002: 

Number of Employees in 2003: 

Number of Employees in 2004: 6,329

Number of Employees in 2005: 6,717

Number of Employees in 2006: 7,462

Number of Employees in 2007: 7,859

Number of Employees in 2008: 9,832

Employees joined (2008): 1,882

Percentage joined (2008): 6.59%

Average joined (2004-2008): 667

Employees left (2008): 425

Percentage left (2008): 5.87%

Average left (2004-2008): 394

Rookie ratio (percentage of workforce with less than three years of service): 16.00%

More About the Agency

Headquartered in Washington, D.C.
Other Locations: Various offices throughout the United States

http://www.uscis.gov/graphics/index.htm

Demographics source: FedScope, OPM

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