Social Security Administration

Mission: To deliver Social Security services that meet the changing needs of the public. The agency's responsibilities include assigning Social Security numbers to U.S. citizens, maintaining earnings records for workers under their Social Security numbers and administering the Supplemental Security Income program for the aged, blind and disabled.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	80.0	76.4	79.0
Strategic Management	60.1	55.9	56.0
Teamwork	74.5	71.2	68.1
Effective Leadership	52.1	47.5	46.8
Performance Based Rewards and Advancement	47.1	43.3	42.1
Training and Development	61.3	57.4	55.8
Support for Diversity	57.0	57.1	60.4
Pay and Benefits	67.6
Family Friendly Culture and Benefits	45.5
Work/Life Balance	62.5	55.8	56.4

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Year	Social Security Administration Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	61.7	65.0	60.8	55.9
2005	60.6	72.4	62.4	51.4
2007	66.5	71.8	61.7	50.6
2009	67.0	73.8	64.1	55.5

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0
High Performing Average - Management	62.1	63.9	62.4	64.0
High Performing Average - Teamwork	71.6	76.5	75.9	77.6
High Performing Average - Leadership	54.1	58.3	58.2	60.7
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3
High Performing Average - Training and Development	63.7	68.2	66.7	68.8
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8
High Performing Average - Pay and Benefits			74.3	72.9
High Performing Average - Family Friendly			56.4	57.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills	78.1	77.4	77.5	78.9
Average for Management	58.1	56.8	56.1	57.8
Average for Teamwork	68.3	71.3	70.7	71.7
Average for Leadership	49.1	50.2	50.3	52.1
Average for Rewards and Advancement	44.4	44.7	45.1	46.8
Average for Training and Development	57.5	59.9	58.6	60.7
Average for Support for Diversity	61.3	59.1	58.3	60.7
Average for Pay and Benefits			66.2	66.8
Average for Family Friendly			45.7	47.2
Average for Work/Life Balance	64.4	63.7	64.4	62.7

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7
Low Performing Average - Management	53.9	49.4	49.1	50.9
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2
Low Performing Average - Leadership	45.6	42.7	42.5	45.4
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4
Low Performing Average - Pay and Benefits			58.8	60.5
Low Performing Average - Family Friendly			36.4	38.2
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 60,916

Number of Employees in 2002: 61,072

Number of Employees in 2003: 61,685

Number of Employees in 2004: 62,171

Number of Employees in 2005: 62,684

Number of Employees in 2006: 61,413

Number of Employees in 2007: 60,022

Number of Employees in 2008: 61,487

Employees joined (2008): 5,552

Percentage joined (2008): 3.12%

Average joined (2004-2008): 3,504

Employees left (2008): 4,002

Percentage left (2008): 6.63%

Average left (2004-2008): 4,038

Rookie ratio (percentage of workforce with less than three years of service): 12.10%

More About the Agency

Headquartered in Baltimore, MD
Other Locations: Main regional offices in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; Denver, CO; San Francisco, CA and Seattle, WA, plus 1,500 field offices, Teleservice Centers (800 number), Program Service Centers and Hearings Offices nationwide

http://www.ssa.gov/

Demographics source: FedScope, OPM

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