Internal Revenue Service (Treasury)

Mission: To help U.S. taxpayers understand and meet their tax responsibilities and apply tax law with integrity and fairness.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	76.9	75.3	75.4
Strategic Management	56.7	54.7	51.4
Teamwork	74.0	76.4	70.6
Effective Leadership	50.7	50.3	49.7
Performance Based Rewards and Advancement	49.0	48.0	48.2
Training and Development	61.3	59.5	51.6
Support for Diversity	58.7	59.0	61.2
Pay and Benefits	64.7
Family Friendly Culture and Benefits	44.1
Work/Life Balance	63.6	65.1	61.1

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Year	Internal Revenue Service (Treasury) Index Score	Subcomponent High Performing Average	Subcomponent Average Index Score	Subcomponent Low Performing Average
2003	56.1	69.3	61.0	51.9
2005	57.6	73.0	62.9	52.3
2007	62.0	73.8	61.9	49.0
2009	62.6	74.8	64.1	54.0

Comparative Data — Subcomponent Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills	82.4	82.3	83.3	83.4
High Performing Average - Management	65.7	64.6	66.0	66.9
High Performing Average - Teamwork	73.7	77.2	78.7	79.1
High Performing Average - Leadership	57.1	59.9	61.9	62.6
High Performing Average - Rewards and Advancement	53.2	55.8	56.8	58.1
High Performing Average - Training and Development	67.7	70.5	71.3	72.0
High Performing Average - Support for Diversity	69.0	68.9	68.8	70.9
High Performing Average - Pay and Benefits			74.8	76.8
High Performing Average - Family Friendly			57.2	60.0
High Performing Average - Work/Life Balance	72.6	72.1	72.8	72.5

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills	78.4	77.6	77.7	78.5
Average for Management	59.1	56.9	56.6	58.6
Average for Teamwork	67.8	71.1	70.8	72.1
Average for Leadership	49.7	51.7	51.7	53.5
Average for Rewards and Advancement	45.4	47.0	46.9	48.5
Average for Training and Development	58.4	61.0	59.8	61.8
Average for Support for Diversity	61.7	60.0	59.4	62.3
Average for Pay and Benefits			66.4	68.1
Average for Family Friendly			44.8	46.8
Average for Work/Life Balance	66.1	64.6	63.4	64.2

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills	73.6	72.0	71.1	72.9
Low Performing Average - Management	52.3	48.8	47.4	50.2
Low Performing Average - Teamwork	61.8	65.1	63.3	65.5
Low Performing Average - Leadership	42.9	43.7	41.9	44.8
Low Performing Average - Rewards and Advancement	37.7	38.0	36.3	39.3
Low Performing Average - Training and Development	50.3	51.0	48.1	52.4
Low Performing Average - Support for Diversity	54.7	51.5	49.8	53.1
Low Performing Average - Pay and Benefits			57.2	58.8
Low Performing Average - Family Friendly			33.2	34.7
Low Performing Average - Work/Life Balance	59.4	57.0	54.8	56.0

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 93,993

Number of Employees in 2002: 92,212

Number of Employees in 2003: 89,704

Number of Employees in 2004: 90,604

Number of Employees in 2005: 87,722

Number of Employees in 2006: 86,585

Number of Employees in 2007: 83,953

Number of Employees in 2008: 86,948

Employees joined (2008): 9,657

Percentage joined (2008): 7.55%

Average joined (2004-2008): 6,989

Employees left (2008): 9,880

Percentage left (2008): 10.13%

Average left (2004-2008): 9,960

Rookie ratio (percentage of workforce with less than three years of service): 10.60%

More About the Agency

Headquartered in Primarily located in the Washington Metropolitan area (Washington, D.C.; Crystal City, VA; New Carrollton, MD; Bethesda, MD and
Other Locations: Offices located in every state across the United States

http://www.irs.ustreas.gov/

Demographics source: FedScope, OPM

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